Just a big shout out to the Citywest Hotel who displayed fantastic customer service to me recently. I was staying there for a wedding and I had to iron a white shirt. Some gobshite staying in the room before us had ironed something that left some sort of black material all over the iron which then melted onto and into the material of my shirt. I don't blame the hotel for this, it was the guest who stayed previously who didn't inform them when it happened.
I called reception and they had somebody take the shirt away to dryclean it. However, this was not successful and they subsequently refunded me in full for the shirt and sent a letter of apology. Fantastic!